Everyone likes to hear a friendly human voice on the other end of the phone instead of trying to talk to a robot. Callers often do not like leaving answer phone messages – they are not sure when or if the message will be picked up, they do not always want to give away any information about themselves unless they have spoken to someone personally and sometimes it may be simply so urgent that they don’t want to waste time leaving a message when they could be calling another number and speaking to someone else who can help them right away. Having a live operator can make a difference to your clients. After all, without them you would have no business.
We let callers know you are not available, but that you will get back to them shortly. Our agents collect information such as the caller’s names, numbers, and best times for you to reach them. We send the message to you via email straight away.
Some Business spend $1,000’s per month marketing to make the phones ring but have fewer employees to answer phone calls due to economy. Nothing can frustrate a caller more than being put on hold or having to leave a message when they are trying to spend money. Everyone likes to be attended to in a timely manner and hear a friendly human voice on the other end of the phone instead of trying to talk to a robot. Even when it is difficult to determine how those missed calls are really affecting your business and your bottom line, it is important to pay attention to the fact that 75% of customers who reach a Voice Mail message will hang up the call and often move to your competitors who provide ‘live’ service.
Ready To Answer ensures that all calls are answered in a timely and professional manner. Return missed calls does not work. Most of the caller will not be able to be contacted, perhaps already lost interest, they called your competition or simply not to reply the call.
If you want to give the caller the option to talk to you directly, we can screen the call and transfer it to you.
Order & Reservation Entry
Our receptionist can take business orders or reservations for you right over the phone.
Let us know what days and times you are available and we will schedule appointments on your behalf.
Provide information to callers
We can inform callers of special features you offer, upcoming events, schedules, hours, directions and other basic information.
Up Selling / Cross Sale
Our agents are trained and coached in effective up-selling and cross selling techniques in order to maximize the potential of every phone call. To up sell and cross sell can mean an average of forty percent (40%) additional gross sale per telephone call.
Cross-selling and up-selling are established methods of improving your sales and increasing customer loyalty. Up-selling is the practice of offering customers a product in addition to the product they are currently purchasing. Cross-selling refers to selling items that are related or can be integrated with the item being sold. Both techniques can increase sales volume and provide a valuable service to your customers.
Sales Lead Qualification
The performance of your sales lead qualification is very important for the success of your business. It is essential for you to know what campaigns are performing at any given time, so that you are able to alter your approach and improve the performances of your marketing campaign.